Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational changes, or legal or regulatory requirements. When we make changes, we will post the revised Privacy Policy on this page and update the "Last updated" date above. We encourage you to review this Privacy Policy periodically.

How We Collect and Use Personal Information

Depending on how you interact with the Services, we may collect personal information from the following sources:

Information you provide to us directly; information collected through your use of the Services; information related to purchases and transactions; information submitted through contact forms; information submitted through wholesale inquiries; information contained in your communications with us; information collected through cookies and similar technologies; and information received from service providers or other third parties acting on our behalf.

Not every category of information is collected from every user. The information we collect depends on how you use and interact with the Services.

Personal Information We Collect

Contact Information

This may include your name, email address, telephone number (if voluntarily provided), billing address, and shipping address.

Order and Transaction Information

This may include products purchased, order details, payment status, fulfillment information, and information related to returns, refunds, and warranty communications.

Where payments are processed through a third-party payment provider or commerce platform, payment card details are collected and processed by that provider. SLABTEC does not directly store full payment card numbers.

Customer Support and Communication Information

This may include information you include in messages sent to us, Contact page submissions, support requests, return or warranty requests, and photos you voluntarily submit in connection with a product issue.

Wholesale Inquiry Information

If you submit a wholesale inquiry, we may collect your name, email address, website or Instagram information, business type, approximate opening order range, and any information you voluntarily provide about your business or activities.

Device and Usage Information

Certain technical information may be collected automatically when you use the Services. This may include IP address, browser type, device information, network information, pages viewed, interactions with the Services, and referring information.

How We Use Personal Information

We may use personal information to: provide and operate the Services; process purchases; fulfill and deliver orders; manage payments and transaction status; provide customer support; process returns and refunds; review warranty or product issue requests; respond to communications; review and respond to wholesale inquiries; detect, investigate, or prevent fraud, security incidents, or misuse; improve website functionality and user experience; analyze use of the Services; comply with legal obligations; enforce applicable terms and policies; and protect SLABTEC, our customers, and others.

Where permitted by law and consistent with applicable preference or consent requirements, we may also use contact information to send marketing communications.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies (such as local storage) to operate the website, remember preferences, understand site usage, improve performance, and support security. Where configured, these technologies may also support analytics or marketing functions.

For example, the website currently uses browser local storage to remember certain preferences and to retain information you enter in tools such as the mockup studio and the wholesale inquiry form.

Most web browsers allow you to control cookies and similar technologies through browser settings. Removing or blocking these technologies may affect the availability or functionality of parts of the Services.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

Service Providers

We may share personal information with companies and providers that perform services on our behalf, such as website hosting, commerce infrastructure, payment processing, order fulfillment, shipping, customer support, analytics, security, and marketing services.

Legal and Business Purposes

We may disclose personal information where reasonably necessary to comply with law; respond to lawful requests from public authorities; enforce our agreements and policies; protect the rights, property, or safety of SLABTEC, our customers, or others; investigate fraud or security incidents; or in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms, including external social platforms such as Instagram. When you visit a third-party website or platform, you are subject to that third party's privacy and security practices, which may differ from ours.

SLABTEC is not responsible for the privacy or security practices of third-party websites. We encourage you to review the privacy policies of any third-party websites or services you visit.

Children's Data

The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe a child has provided us with personal information, please contact us using the information listed in the Contact section below.

Security and Retention of Information

We use measures intended to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee the absolute security of any information. Any information you send to us may not be secure while in transit, and we recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain personal information for as long as reasonably necessary for purposes such as providing the Services, maintaining business and transaction records, complying with legal obligations, resolving disputes, enforcing agreements, and protecting legitimate business interests.

Your Rights and Choices

Depending on where you live, applicable law may provide you with certain rights regarding your personal information. These may include the right to access or know the personal information we hold about you; the right to request deletion; the right to request correction; the right to data portability; the right to opt out of certain uses or disclosures; the right to appeal a decision regarding a privacy request, where applicable; and the right to withdraw consent where processing is based on consent.

These rights are subject to applicable law and to certain exceptions, and not every right applies to every user. We may need to verify your identity before processing a privacy request. Where permitted by applicable law, an authorized agent may submit a request on your behalf; we may require proof of the agent's authorization.

To exercise a privacy right, please contact us using the information in the Contact section below.

Marketing Communications

You may opt out of promotional email communications at any time by using the unsubscribe instructions included in those communications.

Even after opting out of promotional communications, we may still send you non-promotional communications relating to orders, transactions, customer service, or policy and service matters.

U.S. State Privacy Rights

Depending on your state of residence and subject to applicable law, you may have certain rights regarding your personal information. These may include rights involving access, correction, deletion, and portability of personal information; rights to opt out of certain targeted advertising, sale, or sharing practices where applicable; and the right to appeal a denied privacy request where required by law.

To submit a request regarding your personal information, please contact us using the information in the Contact section below. We will consider requests in accordance with applicable law.

International Users

SLABTEC currently ships within the United States, and the Services are operated from the United States. If you access the Services from outside the United States, please be aware that your information may be processed and stored in the United States, where privacy laws may differ from those in your jurisdiction.

Complaints

If you have questions or complaints regarding our privacy practices or how we handle your personal information, please contact us using the information below. We will respond in accordance with applicable law.

Contact

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise a privacy right, you may contact us at:

Email: hello@slabteclabs.com
Mailing Address: [INSERT BUSINESS MAILING ADDRESS HERE]

You may also reach us through our Contact page.