Customer Care

Shipping Policy

We know the wait between ordering something for your collection and getting it in hand can feel longer than it is.

Here's what to expect when you order from SLABTEC.

Free Standard Shipping

Orders over $50

After discounts · Before taxes

$7 flat shipping · Orders $50 or less

Domestic Shipping

SLABTEC currently ships to addresses within the United States.

Orders over $50 qualify for free standard shipping. The $50 shipping threshold is calculated after discounts and before taxes.

For orders of $50 or less, a flat $7 shipping fee applies.

Free shipping is available on eligible orders placed directly through the SLABTEC website.

Orders placed through third-party marketplaces or retail partners are subject to the shipping rates and policies of the platform or retailer where the order was placed.

Order Processing

Orders are typically processed and prepared for shipment within 2–4 business days.

Business days do not include weekends or U.S. federal holidays.

During Limited Drops, new releases, or periods of unusually high order volume, processing may take longer.

If a specific release has a different expected processing timeframe, that timeframe will be disclosed on the applicable product or release page.

Once your order ships, you'll receive a shipping confirmation with available tracking information.

Shipping & Delivery Estimates

Delivery estimates displayed at checkout or provided by the shipping carrier begin after your order has been processed and transferred to the carrier.

Carrier delivery estimates are estimates and are not guaranteed by SLABTEC.

Weather, carrier disruptions, and other events outside of our control may affect delivery timing after a package has been accepted by the carrier.

Limited Drops

Limited Drops may have release-specific processing or shipping timelines.

If a Limited Drop has a different expected fulfillment timeframe, that information will be displayed before purchase on the applicable product or release page.

Unless otherwise stated, items purchased in the same order may ship together.

Address Accuracy

Please review your shipping address carefully before completing your order.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or shipped.

Returned to Sender

If an order is returned to SLABTEC because of an incorrect, incomplete, or undeliverable shipping address, the order will be refunded after it is received and processed, minus any original shipping charges.

Returned-to-sender orders are not automatically reshipped.

A new order must be placed using the correct shipping information.

Lost or Delayed Packages

If your tracking information has not updated or your package appears delayed, contact us with your order number.

We'll review the available tracking information and help determine the appropriate next step.

Carrier delays do not automatically qualify an order for a refund while the shipment remains in transit.

If a shipment is confirmed lost, we'll review the order and work with you toward a resolution.

Damaged Shipments

If your SLABTEC guard arrives damaged, contact us as soon as possible with your order number and clear photos of the product and shipping package.

We'll review the issue and help make it right.

Damage limited to exterior shipping or product packaging does not qualify as product damage if the SLABTEC guard itself is unaffected.

Questions

Have a question about your order or shipping?

Protect What You Collect™