Customer Care
Return & Refund Policy
We want you to feel confident adding SLABTEC to your collection.
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your SLABTEC guard must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.
Limited Drops, sale items, and gift cards are final sale and are not eligible for standard return or exchange.
Starting a Return
To request a return, contact us through our Contact page and include your order number and the item you would like to return.
If your return is accepted, we'll provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Customers are responsible for return shipping costs on standard returns. Any shipping charges originally paid on the order are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your SLABTEC guard arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and photos of the issue. We'll review the issue and make it right.
Damage limited to exterior shipping or product packaging does not qualify as a product defect if the SLABTEC guard itself is unaffected.
30-Day Limited Product Warranty
SLABTEC guards include a 30-day limited warranty against manufacturing defects or product failure caused by a manufacturing defect during proper use.
For warranty coverage, the guard must be installed according to SLABTEC's installation instructions and used with the compatible graded holder identified on the applicable product page.
For example, a SLABTEC PSA Guard must be installed on a supported PSA graded holder.
The limited warranty does not cover damage resulting from misuse, improper installation, improper removal, excessive force, modification, normal wear and tear, or use with an unsupported or incompatible graded holder.
SLABTEC is not responsible for damage resulting from improper installation, improper removal, misuse, or use with an incompatible graded holder.
If you have a warranty question, contact us with your order number, the guard colorway, slab type, and photos of the issue.
Exceptions & Final Sale Items
We do not accept standard returns or exchanges on:
· Limited Drops
· Sale or clearance items
· Gift cards
If you believe a final sale item arrived damaged, defective, or incorrect, contact us.
Final sale status does not prevent SLABTEC from reviewing a manufacturing defect or fulfillment error.
Exchanges
We do not process direct exchanges.
The fastest way to get a different colorway or guard type is to return the eligible item you received and place a separate order for the new item.
Refunds
We'll notify you once your return has been received and inspected and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Your bank or card issuer may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
Returned to Sender
If an order is returned to SLABTEC because of an incorrect, incomplete, or undeliverable shipping address, the order will be refunded after it is received and processed, minus any original shipping charges.
Returned-to-sender orders are not automatically reshipped. A new order must be placed using the correct shipping information.